Position title
Service Manager | Brookshire
Description

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Ensures that the daily inventory of technician\'s time is consistently sold to service customers.

Responsibilities
  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA , etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians\' daily productivity reports and corresponding payroll records.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Informs repair technicians of time allowances on each repair order.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Ensures the proper care, storage, and inventory of special tools.
  • Ensures that customers\' service files are up-to-date and readily available for reference.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Handles customer complaints immediately and according to dealership\'s guidelines.
  • Maintains safe work environment.
  • Other duties as assigned.
Qualifications
  • Heavy truck experience a must.
  • Minimum 5 year management experience.
  • Cummins, Cat, Paccar knowledge a plus
  • Minimum 10 years truck experience
  • Valid driver’s license, CDL preferred but not required.
  • Pre-employment drug testing and background screen applies.
Job Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
  • Short Term Disability
  • Long Term Disability
Job Location
34211 Katy Freeway, Brookshire, Texas, 77423
Date posted
August 21, 2023
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Thank you for submitting your information.

Please know that if this position is posted, we are currently reviewing resumes/applications and will be scheduling interviews if your qualification and skills match the position.  You will be contacted by the management team, if we need additional information or wish to schedule a phone or personal interview with you.

Good luck!